Safe Harbor Privacy Policy

SureWare respects concerns about privacy and values the relationships we have with our clients. SureWare certifies that it abides by the Safe Harbor privacy principles, as set forth by the United States Department of Commerce, regarding the collection, storage, transfer, use and other processing of personal information from the European Union and Switzerland. This outlines our general policies and practices for implementing the Safe Harbor privacy principles for personal information that we may collect.

Information Obtained from Clients


SureWare is a provider of technology and services to the travel industry. SureWare processes data received from our clients through our client branded websites and returns or forwards the data to the client or third‐party systems as specified by contract.


SureWare stores personal information on individuals that our clients use to complete travel reservations. Acting only as an agent for the collection and storage of this data on behalf of our clients, SureWare is not required to provide individuals an opt‐out option where personal information will not be disclosed. SureWare does not use the data collected on individuals for any purpose other than those authorized in its client agreements.

Onward Transfer

SureWare will not transfer data to third parties other that than directed by its client agreements. SureWare will not sell, rent or lease any of its client data.


SureWare has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through our client branded websites. In addition, we use strong encryption when passing sensitive information between users and third‐party systems and our servers.

Data Integrity

SureWare only collects data authorized by our clients and takes reasonable steps to ensure that the data is relevant for the purposes of our client agreements. We depend on our clients and their individual users to update and correct their personal information whenever necessary.


SureWare provides clients with reasonable access to allow them to update, correct and delete their data where it is inaccurate. Our clients are responsible for maintaining the confidentiality, access and authorized uses of all personal information, user logins and password.

Enforcement and Oversight

SureWare has established procedures for periodically verifying implementation and compliance with the Safe Harbors principles. We conduct an annual self‐assessment of our practices with respect to personal information to verify that the representations we make about our privacy practices are true and that related privacy policies have been implemented as represented.

Clients may file a complaint with SureWare in connection with the processing of data under the Safe Harbor principles. SureWare will investigate any reported complaints of violations of its privacy policy and we will take steps to remedy any issues arising out of a failure to comply with the Safe Harbor principles. SureWare will cooperate with the EU and Swiss data protection authorities and the United States Department of Commerce to resolve any complaints and disputes arising in connection with its privacy policy. For complaints that cannot be resolved between SureWare and the complainant, SureWare has agreed to participate in the dispute resolution procedures of the American Arbitration Association pursuant to the Safe Harbor principles.

Please contact us as specified below to address any complaints regarding our privacy policies.

Contacting Us

All inquiries about our Safe Harbor privacy policy or anything related to the privacy of personal information handled by SureWare, should be directed to:

Security & Privacy Administrator
SureWare LLC
Park Street Station
36A Park Street
Medfield, MA 02052

Learn more about Travel Hub™

SureWare Travel Hub provides complete integration, control and portability of corporate travel data.

For Corporations, Travel Hub provides a centralized database for all employee profile, booking, and credit card data enabling streamlined integration with multiple preferred agencies, GDS, booking tools and credit card providers.

For Travel Agencies, it enables easy, web-based access to corporate and traveler level profiles, with the ability to connect and seamlessly integrate with existing GDS systems and online booking tools.

Contact a SureWare representative today at (508) 359-4800 or

Our Address:

SureWare LLC
Park Street Station
36A Park Street
Medfield, MA 02052